TERMS AND
CONDITIONS
1. MERCHANDISE PICK UP. We can assist you on loading your merchandise, however, it is your responsibility to ensure it is properly loaded and secured. Your signature in the receipt acknowledges that you have received and inspected all of your merchandise in good condition. We can not be responsible for any damage after it has left the store.
2. CANCELLATION PRIOR TO DELIVERY. Any cancellation on any order prior to the delivery must be charged 35% of total invoice as a restocking fee.
3. All sales are final. No money back, store credit only.
4. DELIVERY PROCEDURES: To prevent home damage, ensure the area where furniture will be placed, is clear and free of any furniture and items that may obstruct the path of the delivery. Delivery does not include removal or disposal of any furniture, accessories, merchandise or electronic devices. Keep children and pets out of harm's way during delivery. It is for everyone's safety. If you paid for setup and the area is not ready or clear, furniture will be dropped off only. In case of COD, please have the complete cash, otherwise the driver will hold and take back to the store some of the furniture until payment is made, once done you can pick up the merchandise. A phone call will be made prior to delivery that will require your confirmation on date and time frame. if we dont receive confirmation, delivery will be postponed until you contact the store for reschedule. After waiting for 20 minutes delivery will be cancelled and customer can pick up the furniture at the store or reschedule for a new fee. Tips for the driver and helper are voluntary. Our trucks are routed by area, exact delivery times can not be provided. Delivery time may vary based on traffic and weather conditions. Your signature on the delivery receipt acknowledges that you have received and inspected all of your merchandise in good condition. Delivery fees are non refundable.
5. LIMITED WARRANTY: Products that are not manufactured by OF are only covered by the limited warranty of the company manufacturing the product. Any damaged/defective merchandise sold by OF will be repaired or exchanged under the manufacturer's warranty. OF reserves the right to refuse returns/exchanges where (i) merchandise is not Damaged/Defective, or (ii) the merchandise shows evidence of misuse or abuse. NO returns on closeouts, as-is sales, mattresses or foundations.
